Distinctions that control the next step
Check employment documents
Review the employment contract, staff rules, any collective agreement and the group-insurance notice. They identify who handles absence and which conditions require verification.
Keep the certificate to its purpose
SECO says a certificate proves full or partial inability to work and should contain no diagnosis. Give it only to the legitimate recipient through its designated channel, never to ClairAssur.
Request a written breakdown
Ask the employer to separate salary continuation, any insurance allowance and deductions. A written explanation identifies the rule relied on without validating it.
Verify the route in four steps
Identify the system, documents already held and competent body before drawing a conclusion; sensitive material remains in that body's official channels.
Check employment documents
Review the employment contract, staff rules, any collective agreement and the group-insurance notice. They identify who handles absence and which conditions require verification.
Keep the certificate to its purpose
SECO says a certificate proves full or partial inability to work and should contain no diagnosis. Give it only to the legitimate recipient through its designated channel, never to ClairAssur.
Request a written breakdown
Ask the employer to separate salary continuation, any insurance allowance and deductions. A written explanation identifies the rule relied on without validating it.
Obtain written confirmation
Contact the competent employer, insurer, AI office or pension institution directly and use only its secure channel.
Limits and essential checks
- This page does not decide whether a certificate is sufficient, validate an absence or resolve an employment dispute.
- General information only: no incapacity is assessed automatically and no diagnosis is made.
- No entitlement, amount, deadline, rate, acceptance or contract change is promised; only the competent body may decide under the applicable rules.
- ClairAssur is not a reporting channel: do not send documents, health data, diagnoses, claim numbers or free-text case descriptions here.
Official sources
Sources are shown in an available official language; the current text and the competent body's decision prevail.
- SECO — FAQ sur l'empêchement de travaillerOfficial French · Information indicative sur le contrat de travail privé, le maintien du salaire et le certificat, sans décision sur un cas individuel.↗
- Fedlex — Code des obligations (CO)Official French · Texte fédéral consolidé, notamment pour le contrat de travail; la version en vigueur et son application priment.↗
- OFSP — Assurance facultative d'indemnités journalièresOfficial French · Distinction officielle entre les régimes LAMal et LCA et leurs principes généraux.↗
- PFPDT — Questions fréquentes sur la protection des donnéesOfficial French · Repères officiels de protection des données; aucune donnée médicale ou pièce de dossier n'est collectée par ce cluster.↗